Wyoming Security Guard Practice Exam 2025 – Comprehensive All-in-One Resource for Exam Success!

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What is a common conflict resolution technique used by security guards?

Yelling to assert authority

Active listening

Active listening is a common conflict resolution technique used by security guards because it allows them to fully understand the concerns and emotions of those involved in the situation. By being attentive and showing genuine interest in what others are saying, security personnel can de-escalate tensions and foster an atmosphere of communication and respect. This technique enables them to identify the root causes of conflicts and respond appropriately, facilitating a productive dialogue that can lead to resolution without resorting to force or confrontation. Active listening builds trust and rapport, which is essential in managing conflicts effectively and safely.

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Physical restraint

Ineffective communication

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