Wyoming Security Guard Practice Exam

Answering the phone at your site as a security guard entails more than just picking up the call. It includes certain professional standards and communication practices to maintain the image of your company. Identifying yourself and the company is crucial when answering the phone, hence option B is correct. This introduces you to the person on the other line and gives them the context of whom they are talking to. It also reaffirms that they have reached the correct place, thus reducing any chance of confusion. Greeting the caller is also equally essential as it sets the tone for the rest of the conversation. A polite, professional greeting can help build rapport and foster better communication. While having a pen and notebook or smiling might be helpful, they are not as essential as professionally answering the call in the context of the security profession. Hence, identifying yourself and the company while greeting the caller is the most suitable option.